IT Help Desk Assistant

Johnstown, PA • Murrysville, PA • Youngstown, OH

Position Summary

As an IT Help Desk, you will be a valued and trusted member of the NCDMM team, reporting to the IT Infrastructure & Facilities Manager. You will help with IT related tasks, specifically being responsible for helping users with day-to-day computer and software issues, as well as being highly involved in strengthening our Cyber Security Posture.

Essential Functions

  • Help secure LAN, WAN, and Cloud Infrastructure
  • Work with Azure Endpoint Manager and the Azure Security and Compliance Center
  • Working with Azure Cloud Services and Azure Active Directory
  • SharePoint site administration
  • Helping setup new hardware
  • General help desk support
  • Website content development
  • Website management, maintenance, and administration
  • Direct project support
  • Other activities as directed by direct supervisor

Required Education and Experience

  • Associate’s Degree in Computer Science or Information Systems
  • Excellent oral and written communication skills
  • Proficient in Microsoft Office, particularly Word, Excel, PowerPoint
  • Experience with Microsoft SharePoint, Dynamics, and Teams
  • Experience or knowledge of general website administration
  • Experience with WordPress is a plus

Apply Online

If you have any questions please contact Diane Chesnutwood, Human Resources Director, at

Apply Now
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